Thank you for considering a purchase from Vanessa Kruger’s Fine Art Gallery. We strive to provide a seamless and reliable shipping experience for our customers. Please review the following information regarding our shipping policies:

Shipping Methods:
We offer shipping services through trusted carriers to ensure the safe and timely delivery of your artwork. The available shipping methods and carriers may vary depending on your location and the size of the artwork. During the checkout process, you will have the option to select the preferred shipping method that best suits your needs.

Processing Time:
Once your order is received and confirmed, we will carefully prepare your artwork for shipment. Processing times may vary depending on the specific artwork and any customization requested. Please allow 10 business days for processing before your artwork is shipped.

Packaging:
To ensure the protection of your artwork during transit, we utilize high-quality packaging materials and techniques. Each artwork is carefully wrapped and secured in sturdy packaging to minimize the risk of damage.

Shipping Costs:
Shipping at an additional cost is calculated based on various factors, including the size, weight, and destination of the artwork. The shipping cost will be displayed during the checkout process before you complete your purchase. Please note that additional customs duties, taxes, or import fees may apply for international shipments.

Delivery Times:
The estimated delivery time will depend on the shipping method selected and the destination. Once your artwork is shipped, you will receive a confirmation email with tracking information. Please note that delivery times are approximate and may be subject to unforeseen delays, particularly during peak shipping seasons or due to customs procedures.

International Shipping:
We offer international shipping to select destinations. Please note that international shipments may be subject to customs clearance procedures and import duties or taxes imposed by the destination country. Any additional charges related to customs clearance are the responsibility of the buyer. We recommend contacting your local customs office for more information on potential fees or restrictions.

Order Tracking:
For all shipped orders, you will receive a tracking number via email once the artwork is dispatched. This allows you to track the progress of your shipment and estimate the delivery date. If you have any questions or concerns regarding the status of your shipment, please contact us at info@vanessakruger.com.

Damaged or Lost Shipments:
We take great care in packaging our artworks to minimize the risk of damage during transit. In the unlikely event that your artwork arrives damaged, please contact us immediately with photographic evidence of the damage. We will work with you to resolve the issue and arrange for a replacement or refund, as appropriate.

Returns and Exchanges:
Please refer to our Returns and Refunds policy for detailed information regarding returns or exchanges of shipped artworks.

If you have any further questions or require assistance regarding shipping, please feel free to contact us at info@vanessakruger.com. We are committed to ensuring that your artwork arrives safely and in a timely manner.